Job Description

Front Desk AttendantThe Front Desk is a great place to start if you're interested in a career in hospitality. The Front Desk Attendant reports directly to the Assistant General Manager and is responsible for the following:Greeting & checking in guestsHandling guest requestsAnswering internal/external callsTaking reservations over the phoneRunning shift reports & balancing cash drawersProperly executing daily closing reportsAssisting other departments with guest needs including communicating issues to department supervisorSpecial RequirementsPrompt and regular attendance - the hotel operates 7 days a week, 24 hours a dayDepartment schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as requiredMinimum availability of 16 hours per week for part-time employeesComply with hotel and/or department uniform and professional behavior and appearance standardsCarry out all reasonable requests by team leaders and managers and act as a team player with all levels of staffReview and approve electronic timecard weekly for accuracyThe duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.Characteristics of a Strong Front Desk Attendant CandidateOutgoingAbility to MultitaskPatienceWillingness to listen and respond to guest needsAttention to detailWhile performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate.BenefitsAffordable health insurance with employer premium contributions available to all full-time associatesWide range of benefit options (medical, dental, vision, accident, critical illness, life) available to all full-time associatesPaid Time Off (PTO) available to full-time associatesExclusive discounts at Marriott HotelsRequirementsHigh School Diploma or equivalentExperience with Lightspeed, Fosse, and MICROS systems preferredLiquor License – KCMO, or ability to obtain one within 30 days of hireMust be willing to complete drug screen and background check in accordance with federal and state laws

Job Tags

Similar Jobs